Refund policy

Shipping Policy

Thank you for shopping with us! We strive to offer you the best shopping experience possible. Please read our shipping policy carefully to understand our shipping practices.

Shipping Options:

  1. Standard Delivery

    • Cost: 30 AED
    • Eligibility: For orders totalling less than 300 AED.
    • Delivery Time: Typically, 3-5 business days.

  2. Free Shipping

    • Cost: Free
    • Eligibility: For orders totalling 300 AED or more.
    • Delivery Time: Typically, 3-5 business days.

Order Processing:

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Confirmation & Order Tracking:

  • You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes:

  • Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

  • Our store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Contact Us:

  • If you have any questions about our shipping policy, please contact us at info@xtraflavors.com or +971 58 870 6079.